Warranty terms and conditions


If you experience a problem...

It does not work fine.
Click here and send an email to the DSE customer support.   Please do not forget to indicate the item part number, the date of purchase and the nature of your problem.


It is not what I want. I want it to be replaced 
Click here and send an email to the DSE customer support.   Please do not forget to indicate the item part number, the date of purchase and what you wish to receive instead.

It is not what I expected. I want a refund
Click here and send an email to the DSE customer support.   Please do not forget to indicate the item part number and the date of purchase. You are not required to say the reason why you are unhappy with the product you received.  

Goods return policy 
Read the instructions for returning the goods to us.  


More information

The Italian Law that entitles all Internet buyers to a refund if the are not satisfied with the product.


 

 

 

 

 

 

 

 

 

 

 

 


All the DSE products  are covered by two types of guarantees that protect the buyers against both material defects and ordering mistakes.   
 

 Product limited warranty

DSE warrants that all products will be free from defects in materials and workmanship under normal use and service  for a period of 12 months from the date of the invoice.
During the warranty period, any defective product is repaired/replaced at no charge. DSE reserves the right to determine whether to repair or replace any product returned.
Unless otherwise designated in writing, DSE is the only party authorized to perform warranty service on DSE hardware and software products.

Upon experiencing a problem, please send an email to support@dsecctv.com. You are supposed to provide the following information when requesting warranty service: your name, address, and contact information; product reference as indicated on the invoice; date of purchasing; nature of the problem.

DSE will return your initial request for warranty service within a commercially reasonable period of time. You may be required to provide further information as well as to run appropriate testing, helpful to determine the cause of the problem.
You will receive by email the DSE RMA number (Returned Material Authorization) together with the instructions for returning the goods (see goods return policy).
You are responsible for shipping costs and bear the risk of loss associated with returning your malfunctioning hardware to DSE.
Equipment returned without a valid return authorization number (RMA #) will be rejected.   

The DSE warranty is extended only to the original purchaser of the product and may be void in the event that the product is transferred. Unless otherwise agreed to in writing by DSE, warranties are valid only within the original country of purchase.
DSE does not warrant uninterrupted or error-free operation of the products.
No warranty will apply to any product that has been modified, altered or adapted without DSE's written consent; maltreated or used in a manner other than in accordance with that product's manual; repaired by any third party in a manner which fails to meet DSE's quality standards; improperly installed or used.
DSE warranty is void if the functional defect is caused by external events like electrical spikes, short circuits, irregular power supply, etc.
DSE warranty also does not cover damage, deterioration or malfunction resulting from accidental events like: accident, fire, water, lightening, or other acts of nature.
Any services provided for products which are not covered by warranty will be billed on a time and materials basis.

 Money back guarantee

Many people think that buying over the internet is less secure then buying in a shop. That is totally false.
When you leave a normal shop, the products you just bought become totally yours. Should you then find out  that what you bought is not good for your needs, no law entitles you to be refunded.
Years ago, the Italian government approved a law that entitles customers who buy products over the Internet to be refunded in case they are not satisfied with their purchase.
Read here the full text of the law that states your money back guarantee when buying from us D.L. N.50 dated 15 January 1992

There's no risk to trying DSE products. Our no-hassle 15-Day Money Back Guarantee policy guarantees your satisfaction.
If for any reason you wish to return your products, within 15 days from the date of invoice, we will refund your money with no questions asked. Obviously, you can also choose to replace the products with others, if you realized that you could have made a better choice. 
Before sending back any goods, please send an email to support@dsecctv.com. You are supposed to provide the following information when requesting replace or refund services: your name, address, and contact information; product reference as indicated on the invoice; date of purchasing; service required. If you are asking for refund, please indicates your bank account details.

You will receive by email the DSE RMA number (Returned Material Authorization) together with the instructions for returning the goods (see goods return policy).
You are responsible for shipping costs and bear the risk of loss associated with returning your products to DSE.
Equipment returned without a valid return authorization number (RMA #) will be rejected.   

The DSE Money Back Guarantee is extended only to the original purchaser of the product and may be void in the event that the product is transferred.
No Money Back Guarantee will apply to any product that has been modified or altered without DSE's written consent; returned without original packaging or returned without the original set of accessories.
Money Back Guarantee is void if the products returned has cosmetic damages like scratches, nicks, stripped screws or, in general, bear any sign of  use.