How to order


If you are looking for professional security cameras for your home or office, you cannot go to a nearby shop or supermarket. You shouldn't even buy on Amazon, because you would get hobby products, and you would not get any kind of assistance, neither during the purchase, nor later, over the years. Here you will find all the information on how to purchase your DSE video surveillance system DIRECTLY FROM THE MANUFACTURER

YOUR BEST CCTV SUPPLIER


Buy from the CCTV specialist

If you are browsing the web looking for your new video surveillance system, don't look any further: you are in the right place. Here you can buy directly from a CCTV camera manufacturer, which is a member of the Onvif international association and has been around for more than 20 years. Your new camera system will have to serve your for many years. Buy it here, from the Italian CCTV specialists: you are not going to pay more.

ORDER ON OUR WEBSITE


The CCTV online store

CCTVSTOREPRO.COM is our online shop. It is not a simple e-commerce, but a real online app with specific functions for video surveillance. In addition to the prices of all the products, you will find technical data sheets, tips on suitable accessories and the real-time monitoring of quantities in stock. While designing your system you can save different quotations in your personal area, print them out with your logo and turn the good one into order. In CCTVSTOREPRO.COM you can place orders, make payments, download invoices and monitor all the progress of your purchase, from payment to delivery, with real-time notifications. Sign-in now.

WWW.CCTVSTOREPRO.COM

BEFORE YOU ORDER


Are you thinking of placing an order with us? Here are a few things to know before ordering.

We serve both businesses and individuals

Everyone can buy from us, without intermediaries. We do not force you to contact local distributors or to talk to agents, because we got rid of these expensive traditional sales channels. You can buy directly from our website.
If you buy as a company we will charge the bill to your VAT number, if you are an individual to your Tax Code. If you are an installer, please register before buying, sending us your company certificate via email.

REGISTER AS AN INSTALLER

Quick delivery in 24H

The products you find on our site are normally ready for shipment, in normal quantities. When you order in our CCTVSTOREPRO you can see the quantity in stock for each item. You can also order items that are out of stock, which we normally deliver in about a week. All the products in our catalog are shipped only from our warehouses in Turin since we do not resell other companies products, as many online stores do. We ship over 90% of orders within 24 hours , although some products may take 48 or 72 hours.


No Minimum Order Quantity

Did you forget to order some item? Do you need a cable to complete the installation? Have you lost one connector? There are no problems.
With us you have no minimum order to respect. You can buy exactly what you need , even for a few Euros, and you will get it right away. If you want you can buy your system by steps, first buying one camera for testing and the rest of the system later.

NOTE FOR UK - Due to current regulation we cannot deliver orders below 200 Euro within the UK.


Deduct the bill from income taxes

In many Countries individuals can deduct their expenses for CCTV products from their income taxes. This is because CCTV systems increase people security. Please check your local regulation for further details. In Italy, you can deduct your bill if you pay with a special bank transfer for home renovation.


We protect your privacy

Since we sell products for video surveillance, we know how to protect your privacy. While completing your order, you can request our No-Brand packaging service and you will get no brand names or pictures on the cartons. You can also request that we do not describe the items in detail on your invoice , using a generic description instead, such as: "electronic products". Such optional services have a small additional fee.
If you want to know how we manage your data, take a look at our privacy terms.

PRIVACY TERMS

Call before you order

If you are not an expert in this field, you should contact us for advice before ordering. We know the security market very well and we can suggest the best solution for your needs and, perhaps, help you to save money.
If you are unsure of the right solution for you, do not choose on your own. Instead, ask the specialists. With us, you will never speak to a call center or unqualified staff. You can get in touch with our engineers by phone, email or chat.

CONTACT US

Monday Friday | 9 a.m. 6 p.m.


Check our Proforma Invoice

After receiving your order, we will send you our order confirmation, with the proforma invoice attached. This will also include the instructions for payment, if you haven't already paid online. The order confirmation is useful for you to check if all items and fees on the invoice are as you expected.

PAYMENT


We accept all common forms of payment. On the contrary, we do not accept deferred payments.

BANK TRANSFER

NO EXTRA CHARGE

You can pay by bank transfer any amount, without additional fees. Before making the transfer, wait for our proforma invoice with the bank details. The shipment takes place when we receive your money, usually in 1-2 days . To avoid delays please send us the receipt of your payment by email.


CREDIT CARD

NO EXTRA CHARGE

You can pay by credit card any amount, without additional fees. We receive your payment in real time, so your goods can be shipped right away .


PAYPAL

NO EXTRA CHARGE

You can pay with your Paypal account any amount, without additional fees. We receive your payment in real time, so your goods can be shipped right away .


CASH ON DELIVERY

ADDITIONAL FEE: 2% minimum 9.00 €

If you choose cash on delivery, your goods will be shipped right away and you will pay in cash upon delivery. We don't accept checks , so you need to prepare cash. You cannot choose Cash On Delivery if the amount to be paid exceeds 5000 Euros or if you delivery address is outside Italy


TRASPORT TO ITALY


If you order from Italy, you can choose one of the following transport options

DSE corriere

COURIER

Amount (VAT excl.) CHARGE
Up to 100 € 5.00 €
From 101 to 300 € 10.00 €
Above 300 € FREE

We use the best domestic forwarders, TNT and BRT, to deliver the goods to you in Italy. Transportation usually takes 24 hours, although islands and remote areas can take 48/72 hours.


DSE TNT point

TNT/DHL POINT

Amount (VAT excl.) CHARGE
Up to 100 € 5.00 €
From 101 to 300 € 10.00 €
Above 300 € FREE

If you are rarely at home, you can request delivery to a TNT POINT or a BRT FERMOPOINT. Look for one that is convenient for you on the courier's website, and then use it as the shipping address for your order. You can pick up the goods there, during shop working hours.

FIND TNT POINT FIND BRT FERMOPOINT
DSE magazzino

PICK UP IN STORE

FREE

If you live nearby, you can choose to pick up in person at our DSE TO2 warehouse in Via Sineo 7/5 Turin . It is a useful option if you want to shorten the time as much as possible.
Pickup time: Mon-Fri | 3 to 6 p.m.


TRANSPORT ABROAD


If you order from outside Italy, you can choose one of the following transport options

DSE corriere

COURIER

We use TNT and FedEx, among the best international forwarders, to deliver your goods abroad. Transportation takes 1 to 7 days, depending on the country. The cost of transportation is calculated automatically on the base of the weight and the destination. Our store compared the best door-to-door trasport fares in real time. You are free to choose the best carrier fee while placing your order.


DSE magazzino

EX WORKS

If you know a good forwarder for your destination, you can choose Ex-Works shipping, so you will pay transport costs. In this case you will not find any transport fee on the invoice and we will notify you when goods is ready for your forwarder to pickup.


INSURANCE


DSE assicurazione

ALL-RISKS INSURANCE

ADDITIONAL CHARGE: 0,5%

All our shipments are insured all-risks. In this way, if the courier should lose your shipment or damage the goods, we will immediately send you a replacement, without you having to bear any cost or delay. You will find a small additional cost on the invoice, as a contribution to the insurance fees.


VAT


You may have noticed that we show all PRICES TAX EXCLUDED. We do this because we mainly serve companies, which deduct VAT, and we also sell abroad, where VAT is often not applied. If you buy as an individual you can click the switch that turns the prices to VAT included. The VAT rate is anyway calculated at the end of your order, before proceeding with the payment.

DSE corriere

ORDERS FROM ITALY

VAT
INDIVIDUAL 22%
BUSINESS 22%

Currently, in Italy, the VAT rate for our products is 22%. This tax is added to the total invoice amount.


DSE corriere

ORDERS FROM EU

VAT
INDIVIDUAL 22%
BUSINESS -

For all orders from European Union countries, the ordinary VAT is charged to all private orders. VAT is not charged to companies with a valid EU VAT number.


DSE Iva

ORDERS FROM THE WORLD

VAT
INDIVIDUAL -
BUSINESS -

VAT is not charged for all orders from non-EU countries. Customer is supposed to pay VAT and custom duty upon receipt of the goods, according to the local laws.


AFTER YOU ORDERED


Tracking your order

Couriers pickup the goods from our warehouses in the late afternoon. The goods travel overnight and, in most cases, will be delivered the following day.
We will send you real-time notification as soon as your order has been picked-up and delivered. In the My Orders section of our web store you can track your delivery and download documents and invoices. Here there is also a link to track your shipment by entering the tracking number manually.

MANUAL TRACKING

100% warranty

With us, you are 100% guaranteed. If the package has been damaged during transport, call us and we will replace the goods right away. If you ordered a wrong item by mistake , we replace it with another. If you are not satisfied with our product , contact us within 15 days and we will refund you.
Click this button for more information on our warranty terms.

WARRANTY TERMS