Products
Select the product you need browsing our web site
Contacts
Ask us questions. We are here to help you choose the best product for you.
Warranty
Check our guarantee terms
Money back guarantee
Read the text of the Italian law that gives you the right to get your
money back in case you are not satisfied with our products.
If you are ready to order
Order without login
on pricelist
Browse our price list,
add products to your shopping cart and receive your order in 24 hours.
No registration required.
Order with login on
cctvstore
If you prefer to login in a classic e-commerce portal, order on our
CCTVSTORE
If you are a dealer or installer
Register Dealers and installers must register before ordering
Domestic orders
Italian
If you order from Italy you must visit the
Italian site and check
conditions for domestic sales.
Buy from our PRICE LIST if you prefer
a catalog/pricelist style and you do not like to log-in
Buy from our CCTVSTORE if you prefer
e-commerce style
Using our products
... but thanks to
small customers too.
ATTENTION
We ensure that all products in our
catalog come from our warehouse. We deliver orders in 24 hours just using
our own stock.
We do not market other company products in order to display wider product range.
Why it's
better to buy online? We sell our products over the Internet and grant particularly
favorable conditions to online purchasing. Cutting useless commercial
costs, by reaching our costumers through the internet, allows us to offer
unbeatable quality/price ratio.
How to order You can order our products in 2 different ways: on our
PRICE LIST or from our
CCTV STORE Products and prices are exactly the same, but the way they are
displayed is different. Choosing between our price list and our
cctv store is just a matter of taste, because anyway orders are
treated in the same way. Please note that the CCTV STORE is not
yet available in English.
Place an order in our PRICE LIST In our PRICE LIST the
products are displayed like in a catalog. It is easy to find
the real sense of each item and get a clear understanding of the the
whole product range. Ordering in our price list is very
easy. Just add the items in your shopping cart and fill up your
details. There is no need to register an account and no password
to remember. Once your order is completed, no trace is left in
our servers.
Place an order in our CCTVSTORE In our
CCTVSTORE the products are displayed with typical
e-commerce style. This is not helping so much if you still need to
understand our product families, but provides a lot of searching
options and marketing tools. To be able to order in our
CCTVSTORE, you need to register an account in which all your orders
will be stored.
Product availability
Both our Pricelist and cctvstore provide information on product
availability. In our PRICELIST there is an icon next to every item: =
Shipping within 24 hours =
Product is temporary unavailable Leaving the mouse on the red icon
displays the expected nearest delivery date. Being synchronized every 15
minutes with our main servers, the CCTVSTORE shows the quantity
available in stock for every item. Please do not forget DSE is not a
reseller, but a manufacturer. Therefore you are free to order products that
are not ready in stock. New production takes normally not longer than 7/10
days.
Minimum order quantity Ordering from us there is no MOQ. You can order exactly
the items you need to complete your system, even if the amount of the
invoice is very low.
The order confirmation
After sending the order, wait for the DSE order confirmation.
This will be sent to you by email in a few working hours.
The order confirmation, in PDF format, is a proforma invoice which includes all the details of
your order, the total amount to be paid and the payment
instructions.
How can you pay While completing your order you can choose among several payment
options:
TT
in advance You can choose to pay by bank transfer before shipment (TT
in advance) for any amount of order. No extra charge is applied. The order confirmation, that you receive right after your order,
includes all the banking details.
Your order is dispatched within 24 hours after receiving your payment.
Paypal/ Credit
Card You can pay by the most common
credit cards (VISA, MASTERCARD, AMERICAN EXPRESS,
MAESTRO, CARTA AURA and PREPAID PAYPAL CARD) or by your PAYPAL
account. If you order in the PRICELIST, we will send you the link
to complete your payment with the proforma invoice. If you order in the
CCTVSTORE, you can pay online right after the order is completed. If you
pay by credit card or Paypal your order is dispatched right away within 24 hours,
because we get a real time notice of your payment. A
small extra cost due to the circuit commission is charged if you pay this
way (2% of total amount)
When you receive your order Once we receive your payment, your order is dispatched within 24 hours.
Shipment are carried out by TNT or DHL and the goods is delivered
within 2/3 days in most Countries.
How much you pay for delivery
The order confirmation we send you by email, includes transport
charge. The amount you pay for delivery is calculated on the base of your
Country and the weight of shipment.
The following table shows the current delivery charges on export orders.
Protecting your privacy A few additional services are available to protect your privacy.
You can choose blank packing if you do not like our brand on boxes. You can
also ask that invoice and shipping documents do not include detailed product
description.
VAT (Value Added Tax) The standard VAT rate in Italy is currently 22%.
In the export sales, the VAT is generally not charged, except for private
orders within the European Community. Within
European Community
- 22% VAT will be charged on the invoice for all orders delivered to private
people. VAT will not be applied on orders from companies that indicate a
valid European VAT number. Outside
European Community
- The VAT is not charged on the invoice, both for private and
company orders. TNT will ask you to pay the VAT according to your County
rates when delivering the products to you.
Custom duties Depending on your Country, you may be required to pay some custom
duties when receiving the goods. Within
European Community
- Within the EU Common Market custom duties do not exist anymore. You will
not be asked to pay anything besides the DSE invoice. Outside
European Community
- Outside the EU, some Countries may charge custom duty on CCTV
equipment. The amount of the duty is a percentage of the whole invoice value
which can vary according to the Country.
You pay the custom duties to the forwarder together with the VAT charge.
Shipment advice
Immediately after your goods has been picked up by forwarder, you will receive all
shipping information by email, including the Tracking Number. You can
use that number to check your shipment status at any time in the
tracking
page of our website. The shipping confirmation include a high resolution
picture of your shipment.
Customer care
and product guarantee
We, at DSE, are very concerned about customer satisfaction. Should anything
go wrong during your order, do not hesitate to contact our customer service.
See also our warranty page
Dealers and Installers Installers and retailers can order after
registering
=
Shipping within 24 hours
=
Product is temporary unavailable
